Privacy Policy for agent-dispatch.com

1. Introduction

Welcome to agent-dispatch.com ("we," "our," or "us"). We are committed to providing AI-powered solutions that enhance user experiences while ensuring privacy and security. Our services aim to deliver efficiency, automation, and seamless AI interactions with transparency. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or use our services.

2. What We Do

Our platform offers AI-powered tools for content generation, automation, analytics, scheduling, and agent-based responses using integrated data sources. Users can access features based on their plan, with flexible credit usage and upgrade options.

3. Information We Collect

• Account Information: Email, username, and preferences for personalized experiences.
• Usage Data: AI task usage to maintain fairness and improve performance.
• Payment & Transactions: Handled securely via trusted payment gateways.
• Technical Data: IP address, browser type, OS, and platform interaction data.
• Google Sheets & Drive Data: With user consent, we access specific spreadsheets and drive files you authorize. This includes reading data from your spreadsheets to enable automated replies and agent services. We only access files explicitly granted via Google's OAuth scopes and do not modify or delete data unless necessary to provide the requested service. For Google Drive, we use the access to view files created by our own application only, ensuring minimal and scoped access aligned with Google's policies.
• Security & Compliance: Strict protocols for legal compliance and user safety.

4. How We Use Your Data

• Ensure platform functionality and improve overall user experience.
• Customize experiences based on preferences and behavior.
• Protect accounts from unauthorized access and ensure regulatory compliance.
• Read data from user-authorized Google Sheets and Drive files to deliver agent responses and automation services.
• Send updates, newsletters, and promotions with user consent.
• Analyze behavior for product and performance improvements.

5. Sharing of Information

• Service Providers: Third-party vendors aiding operations, payments, support, and Google integration functionalities.
• Advertising Partners: Including Meta Platforms for targeted ads (with consent).
• Legal Requirements: When legally obligated or for security reasons.

6. User Rights & Control

• Access & Update: Modify your personal data anytime.
• Usage Management: Adjust preferences and settings as needed.
• Google Integration Revocation: You can revoke our access to your Google Sheets and Drive files anytime via your Google Account permissions (https://myaccount.google.com/permissions).
• Account Deletion: Request full removal of data and account by contacting us.

To exercise these rights, contact us at: info@agent-dispatch.com

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance user experiences, analyze platform usage, and serve targeted ads. Users can manage cookie settings through browser preferences.

8. Security Measures

We implement strong technical and organizational measures to safeguard your personal data, including Google Sheets and Drive data, from unauthorized access, misuse, and alteration.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

10. Children’s Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from children.

11. Changes & Updates

We may revise this Privacy Policy as needed to reflect improvements or regulatory changes. Significant changes will be communicated transparently.

13. Instagram Login Data

If you choose to log in using your Instagram account, we collect basic profile information provided by Instagram, such as your Instagram ID and username. This information is used solely for authentication and personalization purposes. We do not post on your behalf or access your private Instagram data. You can revoke access at any time by logging out from our app.

13.1 Instagram Agent Integration

When users authorize our service through Instagram, we may access message data to enable automated responses via our chatbot. This feature allows the chatbot to reply to incoming messages on your behalf based on your settings and preferences. We do not store message content beyond what is necessary to deliver the service, and no messages are sent without your consent. You can disable this feature at any time by logging out from our app.

14. Google Sheets and Drive Integration

• Data Access: We request the https://www.googleapis.com/auth/spreadsheets and https://www.googleapis.com/auth/drive scopes to read spreadsheet data and access user-authorized files required for our services.
• Purpose: Your spreadsheet data is read to enable our agents to respond to queries, process inventory data, and deliver the requested functionality seamlessly.
• Limitations: We only access files and data explicitly granted by you through Google's OAuth process. For Google Drive, we use the access to view files created by our own application only, ensuring minimal and scoped access aligned with Google's policies.
• Revocation: You may revoke our access at any time via your Google Account permissions (https://myaccount.google.com/permissions), which will disable features relying on Google Sheets or Drive integration.